Aftersales Consultant: Technical,Midrand,BMW South Africa
At BMW we strive to be world class in everything we do.
Our people strategies are geared towards the promotion of an enabling environment. We seek to foster a culture and promote processes that value the individual, reward performance, provide opportunities for growth, and recognise potential.
One of the best ways to sustain and expand our premium, high performance brand is by attracting, developing and retaining dynamic people. Hence our Human Resources Vision says – “The Best People Drive Our Business”.
Purpose
Responsible for providing administrative and technical support to the BMW Motorrad dealer network.
Resolve technical concerns from the dealer network, customer contact centre, field operations, warranty department
Field assistance with diagnostics & repairs to special case motorcycles from dealer/customers.
Monitor dealer staff ability to resolve technical matters in an efficient manner.
Assist with Warranty technical decisions on claims.
Ensure that dealers are up to date with the latest data available for the workshop diagnostic systems.
Qualification
Post Grade 12 education or equivalent
Trade qualification certificate (scooter/motorcycle)
BMW Certified Motorrad Technician
Eperience in the motor industry – technical/ diagnostics field
Diagnostic and programming systems knowledge
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